To ensure your experience goes as magically as possible, please read carefully our Terms and Conditions. By paying your party deposit you are entering into a binding agreement between The Princess Pavilion and the customer, whose name is on the booking form. 


Booking

• The price quoted for all our packages is for a maximum number of 40 children. This is due to safety and performer to child ratio, and for the general enjoyment for everyone.

• Fuel charges apply for bookings further than 5 miles radius from the base of our HQ (Blyth) Please ensure there is an allocated parking space kept for the performer as close to the venue as possible as this could possibly delay the performer’s arrival. Parking must also be paid for if it is not free at your chosen venue.

• In the unfortunate event that we have to cancel your booking completely, we will issue a full refund. This is very unlikely to happen!

• Your full party payment must be made up to 7 days before your party.

Deposits

• We secure the date only once a non- refundable 25% deposit has been paid. Unfortunately we cannot hold dates without a deposit due to the volume of enquiries we receive all deposits must be paid within 48 hours of booking.

• Deposit are non refundable. There are two reasons for this - as soon as the deposit is placed we begin to plan and buy supplies for your party. It also acts as security for both you and ourselves - you know that your desired date and character is secure and we also can plan our books accordingly.

• We do take into account sickness and other unforeseen circumstances, and we are able to discuss rescheduling if the situation arises.
  Please be aware if very short notice there may be an additional charge.
 


Performers

• Our Performer stays in full character throughout their performance and we therefore require that the organiser is responsible for the children’s welfare at the party including behaviour and safety of the children.

• The Princess Pavilion will not tolerate inappropriate behaviour and the performer has the right to leave if they are being treated inappropriately at the party. Payment will not be refunded in this case.

• The performer must not be left alone with the children, please ensure the appropriate number of adults is present at the party for safeguarding reasons.

• It is at the discretion of the performer to change activities accordingly based on time, space and responses of the children particularly for younger children.

Your Responsibilities

• It is the organiser’s responsibility to ensure the children at the party can have their photograph taken. Please inform us if any children attending the party are not to be used in our promotional materials e.g. Facebook/website/flyers etc. 


• It is your responsibility as the organiser to ensure no one is allergic to the Glitter or Tattoos used and other products that will be used, and permission has been given to use nail varnish.

• Please be aware that the organiser is responsible for any damage that may happen to our wigs or costumes during the duration of the party, any damage must be rectified.

• There must be an allocated room out of site if you have requested a Mascot to be present in your party (Stitch’s Shimmer & Shine Add On)

• If you have booked a “Glitter Makeover” Add on there must be a Table & Chairs set up ready for our performers to arrive.

If there is something in particular you wish to do please advise us beforehand. We will be in touch with you prior to your booking. If there are any changes to your booking please update us as soon as possibly. If there is a change of details to the original booking we cannot guarantee that we can automatically carry this out as we would need to check availability etc.

Thank you for booking with The Princess Pavilion.